Satomi Kawakita jewelry is committed to providing reliable quality and trustworthy expertise with every jewelry purchase. We guarantee free repair service for one (1) year from the date of your purchase for normal wear-to-tear and manufacturing defects.
To request a repair, contact us before sending the item back to us. Once a repair is authorized, further instruction will be emailed to you. Repair cost and time may vary for any damages caused by accident or customer’s carelessness. Repairs without prior authorization might be declined. We are not responsible for lost parts. Ring resizing is not including in repair service.