Order Processing and Shipping

We pride ourselves on shipping your orders as quickly as possible. In-stock items, ordered on Monday through Friday before 3pm EST, usually leave our studio on the same day or the following day.  Orders placed during weekends will be processed on the following Monday (or Tuesday if holiday falls on Monday). You will receive an email with a tracking number when your item has been shipped.

Please note: occasionally in-stock items may temporarily go out-of-stock. Rest assured that you will be notified of any shipping delay at the time of your order.

All merchandise sold on this website is intended for personal use only, and not for resale. We reserve the right to cancel all orders that are assessed to be for resale purposes.
Once your order has been submitted, any modifications or cancellations must be made in writing, prior to the processing of that order, which is usually within 24 hours. No modifications/cancellations are allowed once an order has been processed.
Out-Of-Stock Items
All pieces are handmade to your order unless marked as in-stock on our product page. Please check our product page for the item you wish to purchase for specific order fulfillment timelines. Lead time is the time we need for production only and does not include shipping time.  If you need something delivered by a certain date, please contact us to see whether this is possible. We always do our absolute best to make this possible for our customers.
All orders will be shipped by USPS or FedEx with the requirement of your signature unless otherwise requested. All packages will be fully insured unless otherwise stated on the product page. We offer free shipping by FedEx for orders of $200.00 or more (shipping to continental US only).  It takes up to 7 days depending on your location, so please do plan ahead. If you would like to receive your package by a certain date, please choose an appropriate shipping option with an additional fee at the checkout. Shipping charges are always added to the price of our products if your order total is less than $200.00. We do not ship to P.O. Box numbers. 

Please note that the delivery times you choose at checkout are only estimates and the actual delivery date is dependent on the carrier, and may vary accordingly.  Satomi Kawakita Jewelry is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.  
Showroom pick-up
Customers who made a purchase of $40.00 or more have a choice of picking up the item(s) at our studio in New York instead of having it shipped.   Please note that the item(s) to be picked up at our studio is subject to NY State Sales Tax which must be collected on the spot if not paid at checkout.  Showroom hours are limited and appointment must be made in advance.  Otherwise all online orders must be shipped out. 

International Orders
We ship internationally via FedEx International or USPS. Shipping charge of $80.00 ($50.00 for Canada) will be added to the price of our products.  It usually takes 2 to 10 days depending on the destination.  Additional time might be necessary for custom clearance so please do plan ahead.  All packages will be fully insured.  Additional imports, customs, and sales taxes may be added in accordance with your country's specific requirements.  Satomi Kawakita Jewelry is not associated with these fees. All additional fees are to be paid by the customer at the time of delivery. You will be responsible for any customs duties or clearances for all shipments.
Payment Methods
We currently accept Visa, MasterCard, Discover, American Express and JCB.
Sales Tax
Upon checkout, sales tax will be applied to all orders shipped to locations within the state of New York.
The security of your personal information is exceptionally important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.