If you are not happy with any item you have purchased, you may return it to us within 5 days of receipt for Satomi Kawakita jewelry online store credit only.
Product must be returned in their original box/packaging and not used.
Returns that are sent to us without the proper RA# Number or without their original box/pakcage will be refused. Please contact us at info@satomikawakita.com to receive Return Authorization prior to making your item to receive a refund. RA# must be clearly marked on the outside of the package.
Appliances may be returned to the manufacturer directly. We test all appliances before they are shipped out to ensure proper working condition. All appliances come with all manufacturer warranties.
Sale and custom order/special order merchandise are final sale.
At your request, we will: Replace or exchange the merchandise (you are responsible for the shipping costs both ways), or Credit the purchase price to your account on www.satomikawakita.com for online store credit.
Please note: We can only refund shipping costs if the return is a result of our error. We want to make your shopping experience as easy and safe as possible. Please contact us with any additional questions or concerns you may have.
Return merchandise with the original receipt to:
Satomi Kawakita jewelry
24-32 Union Square East Suite #506
New York, NY 10003
917-331-1463
Please send the return item with tracking#.
