Q. Can I order by e-mail?
A. All orders must be placed through our website.
Q. How long will it take until I receive the product?
A. In-stock items will be shipped within one business day. Waiting time estimates for out-of-stock items (and sizes) are listed on each product page.
Q. What is lead time?
A. It is time we need for production only and it does not include time for shipping. Please make sure to select an appropriate shipping option at checkout.
Q. I just remembered our anniversary next week! Can I rush the order?
A. That depends on your order. Please contact us if you have a set date and we will see what we can do – but it is always better to plan ahead.
Q. Can I pick up my order at your location?
A. You can if your purchase is over $200.00 and you would like to do so instead of having it to be shipped. Please contact us to set up an appointment for pickup. Hours are limited and must be coordinated in advance.
Q. Is there any special offer?
A. Not very often, but yes there sometimes is. It will be announced by our newsletter and also posted here. Make sure to subscribe to our newsletter so you will not miss any opportunities.
Gold and Diamonds
Q. I am interested in your engagement rings. Can you tell me where the diamonds come from?
A. We use various sizes and colors of diamonds and they each have different origins. Please query us with the exact item number for more detailed information. Either way, we only use conflict-free diamonds for all of our pieces.
Q. I see some products have the options of 18K Gold or 14K Gold. What’s the difference?
A. The difference is the percentage of Gold. 14K has a lower concentration of Gold than 18K, therefore it is less valuable and less expensive too. 14K is considered stronger as pure gold is rather soft.
Q. Your White Gold option does not really look “White”. Why is that?
A. While most jewelers put rhodium plating over White Gold to make it look whiter, we like to keep the original color of the natural Gold. Therefore, it appears rather creamy yellowish or grayish than purely white. This gives it a natural and unique look, and this is what we – and many of our customers – love about it. With that being said, you would also not have to re-plate it as you would with most White Gold jewelry from other stores.
Q. How do I find out my ring size?
A. The best way is to come to our studio to have us size you in the style(s) you are interested in. If this is not an option, we would recommend that you go to your local jewelry store and get your finger sized with a band which has a similar width/thickness of the ring(s) you are interested in purchasing.
Q. I am planning to propose to my girlfriend with your ring but I have no idea what her ring size is. What should I do?
A. Firstly, you should select a ring which can be resized, because some of our rings are not resizable due to their unique design. If the ring you purchase does not fit, there are two options: resizing or exchange. To qualify for an exchange, however, you need to select an in-stock size in the first instance, because any, and all, out-of-stock sizes will be specially made for your order (special order) and will, therefore, be a final sale. Please read the details in our Return Policy.
Q. I have my mother's ring and want it remodeled. Do you take care of that?
A. Sorry, we are not doing any remodeling or resetting at the moment.
Q. I love your ring R0000 but would like it a little thicker. Can you do that?
A. We have already given you countless choices! Feel free to be creative when choosing the right style, color, and stone, but please do not ask us to change the design. Everything we carry and create was thoughtfully designed by Satomi Kawakita, herself, down to the last tiny detail, and what you are looking at is the absolute final design.
Q. Do you do custom work?
A. Thanks to your support; however, we are very busy keeping up with orders for our current collection. So the answer is no, sorry. We simply do not have time for that.
Q. I love your ring but would like to use my own diamond. Can I buy your setting alone?
A. Sorry, but you cannot. We sell complete pieces only.
Q. I want my new born son's name inside of a ring. Can you do that?
A. Yes, we offer engraving services for our items as long as it is technically possible (some pieces are just too small). Please see the engraving service page for more details.
Q. Are all your jewelry pieces made in New York?
A. Yes. All pieces are carefully handcrafted by Satomi and her team in her studio in the heart of New York's TriBeCa. There will be slight variations in some items because of their handmade nature and we appreciate those who value our craftsmanship, devotion and commitment to every single piece created in our studio.
Q. There is a ring that I want to try on, but I cannot find it at any of your retailers. What should I do?
A. Our studio is open for those who would like to see our collection – we have our entire collection here including pieces that may be unavailable at your local retailer. Please do make an appointment on this page.
Q. I saw one of your pieces on Pinterest but cannot find it on your website. Where can I buy it?
A. Unfortunately, that means it is not for sale anymore. These pieces have either sold out or are now discontinued. Sorry for any inconvenience, but there are tons of other beautiful pieces and moreover, new pieces are constantly being designed!
Q. I have a question about one of your rings. May I call you?
A. Believe it or not, jewelry studios generally have a lot of noise going on due to banging, shaving, polishing, etc. So we let the machine take calls while production is in process, which is all day long. If you could e-mail us rather than call, you will receive your answer in a prompt fashion. Additionally, we always prefer communicating via e-mail in order to avoid any miscommunications or misunderstandings.
Q. Do you offer gift wrapping?
A. All of our products are perfectly presented in a paper jewelry box whether it is a gift or not. If you are looking for something nicer for your special occasion, there is an option to upgrade the ring box. If you would like us to remove all prices, please check box for gift wrapping at checkout -- please note, however, this option is only valid for domestic customers.
Q. Can I purchase insurance with an engagement ring?
A. We can issue an appraisal that you submit to your insurance company. Please contact us for details.
Q. I am eager to get one of your completely unique rings. When will they become available again?
A. We will post these new pieces occasionally. Please check our new items page. The best way to find out about any of our new designs is to register your e-mail address for our newsletter, so you do not miss these unique items when they go on sale.
Q. I purchased a pair of studs but they are smaller than I thought they would be. Can I return them?
A. Sure – but you can only return them for store credit as per our Return Policy and if it was an in-stock item to begin with. Please read product descriptions before you purchase an item. These descriptions contain as detailed explanation as possible.
Q. I am wearing your ring but it feels a little too tight. Can you make it bigger?
A. A ring sizing service is available with a fee and shipping costs, but some of our rings are not resizable because of their unique design and materials. Please check our product descriptions to find out which items resizing is applicable for. Prices vary depending on which style and how big or small the correction is. For further information, please contact us. Please note: we are not responsible for any deformation or discoloration if you happen to take it to a local jeweler for resizing, without consulting us in advance.
Q. My kid accidentally broke my earring and I realized one of the diamonds fell out. What should I do?
A. Please visit the After Purchase page for our “Repair Service”.
Q. I purchased your ring from an AAA store and want to exchange it for another one. Can I bring this to your studio?
A. Our return/exchange policy only applies to the orders that were made directly with us. Please contact the store you purchased it from and work with them accordingly.
Q. I just purchased one of your necklaces and would like to keep it looking as beautiful as it looks right now. Do you have any advice?
A. Please refer to our “Product Care” section on our After Purchase page.
Q. My husband bought me a ring from your studio, but it is too small and I would like a pair of earrings instead. Can I exchange them?
A. If the ring your husband bought was an in-stock item, it can be returned for store credit -- so long as we are contacted within 5 days of receipt - so please contact us to get RA#. However, if it was an out-of-stock item, that means it was made especially for you and is non-returnable/non-exchangeable. We will check if it can be resized, so please do contact us with your purchase record.