FAQs

We understand how important timely deliveries are, and we do everything possible to ensure smooth shipping. However, once a package is with the carrier, delays are beyond our control.

2nd Day Air and Next Day Air fees are paid directly to the carrier, and they do not refund us for delays. Because of this, we are unable to provide refunds for these fees. We appreciate your understanding and are committed to making your experience with us as seamless as possible.

Lead time is the time we need for production only, and it does not include time for shipping. Please make sure to select an appropriate shipping option at checkout.

We understand the importance of special occasions! Whether we can accommodate a rush depends on the specifics of your order. Please contact us with your desired date, and we'll do our best to assist. However, we do recommend planning ahead whenever possible.

We will happily welcome you to our showroom for pick up. Please contact us to set up an appointment. Hours are limited and must be coordinated in advance.

In-stock items will be shipped within 1-2 business days. Waiting time estimates for out-of-stock items (and sizes) are listed on each product page. Please note that shipping times may vary, and depend on your location and the shipment method selected at checkout.

We occasionally hold sales and promotions. They will be announced by our newsletter and also posted here. Please make sure to subscribe to our newsletter so you do not miss any opportunities.

All orders must be placed through our website. However, if you need any assistance or guidance during the process, we’re happy to help! Feel free to contact us, and we can assist in putting together an invoice or answering any questions you may have.

Yes! You can find more information here.

We have an online scheduling tool that makes it easy to book your appointment - whether you are joining us in our NYC showroom or virtually via FaceTime or Google Meet!

We understand that consultations can seem a little intimidating at first, so we do our best to ensure yours is stress-free and that you are provided with warm, expert customer service so you can take your time finding the perfect piece. Click here to read an in-depth breakdown of what to expect.

Satomi Kawakita Tokyo
1st Floor A, N building 5-13-4 Minami-Aoyama, Minato-ku, Tokyo Japan 107-0062
03-6427-6899

Open: 12-7pm
Closed: Monday and Tuesday

We use various sizes and colors of diamonds and they each have different origins. Please contact us with your question and the exact item number for more detailed information. We use conflict-free diamonds wherever possible for our pieces, however, please note that we are unable to verify their country of origin.

Unlike many jewelers who apply rhodium plating to give White Gold a brighter, whiter appearance, we prefer to showcase the natural beauty of the metal. Our White Gold has a more organic hue, with soft creamy, yellowish, or grayish tones, which we believe adds to its uniqueness and appeal. Many of our customers appreciate this authentic look. Additionally, because we don’t use rhodium plating, there’s no need for periodic re-plating, as is common with most White Gold jewelry from other stores.

Our 18k white gold alloy is composed of 75.5% gold, 0.75% silver, 14.5% copper, 3.5% zinc, and 5.75% nickel. While it does contain some nickel, this is considered a low-nickel formula designed to enhance durability and resist scratches and dents.

If you have known nickel sensitivities or any concerns, we encourage you to reach out to our team for guidance.

Absolutely! We've created this guide to help you understand all the factors that affect ring sizing, as well as tips and tricks for finding your perfect fit.

This is a very common question as we have many clients outside of New York City who are unable to be sized in person. We've created this helpful guide to help you find your perfect fit, even if you can't visit our showroom!

That’s a common dilemma! While there are plenty of clever ways to secretly determine your partner’s ring size, sometimes the best approach is to find the perfect fit after the proposal. This is a special piece meant to last a lifetime, so it's important that the wearer feels comfortable with the size they prefer. We recommend choosing a resizable style or selecting an in-stock piece that can be exchanged and professionally sized afterward.

As long as you're absolutely sure the ring is worn on the correct finger and hand, we can certainly measure it. However, if you're unsure, we usually advise against this method or recommend selecting a resizable ring that can be adjusted later. It's important to remember that hands are often different sizes, with one typically larger than the other. Additionally, if the ring you have is wider than the style you plan to purchase, it may lead to an incorrect fit, as wider rings can feel tighter.

Ring sizing can be quite nuanced and subjective, as it often depends on the wearer’s personal comfort. Additionally, sizing isn’t universal and can vary slightly between jewelers due to differences in the mandrels (sizing tools) used. For the most accurate fit, we recommend visiting us in person, as we are familiar with our specific styles and fits and can ensure the best possible sizing for your chosen piece.

We recommend wearing your ring for a few seasons before deciding on any resizing. Our hands naturally change throughout the year due to factors like temperature, which can affect how a ring fits. Taking this time will help you determine whether any adjustments are truly necessary, ensuring the best long-term comfort.

Please check out a ring size conversion site like this one.

Thank you for considering us, but we are not offering remodeling or resetting services at this time.

We appreciate your interest in our designs! Each piece has been meticulously crafted by Satomi Kawakita with great attention to detail. While we encourage creativity when choosing from our available styles, colors, and stones, we kindly ask that you understand all designs are final and cannot be altered.

While we don’t offer fully custom designs from scratch, we do provide some semi-custom options. You can personalize certain aspects of our existing designs, such as selecting different stones or metals. However, the overall design remains as originally crafted. If you're interested in semi-custom possibilities, feel free to reach out with your request.

We’re honored you love our design! However, we only offer complete pieces and do not sell settings separately.

Yes, we do offer engraving services for our items, provided it’s technically feasible based on the size and design of the piece. Please refer to our engraving service page for additional details.

The majority of our jewelry is handcrafted by our team in our studio located in New York’s TriBeCa neighborhood. Each piece is created with meticulous attention to detail, which may result in slight variations, adding to its unique character. We greatly appreciate those who value our craftsmanship and dedication to every item we create.

Our NYC showroom is open for those who would like to see our collection – we have our entire collection here including pieces that may be unavailable at your local retailer. Please make an appointment through this page.

If you’re unable to find it on our website, it’s likely that the piece is no longer available. It may have sold out or been discontinued. We apologize for any inconvenience this may cause. However, we offer many other beautiful pieces, and we are continuously designing new collections. Please explore our current offerings or reach out to us for assistance in finding something similar.

While we appreciate your interest, our sales office and production studio are located in the same space, making phone calls challenging during studio hours due to the busy atmosphere. For the most efficient and accurate assistance, we recommend contacting us via our contact form or email. This helps us ensure clear communication and avoid any potential misunderstandings. Thank you for your understanding and cooperation!

Every item we offer is beautifully presented in a paper jewelry box, whether it's a gift or not. For special occasions, you can upgrade to a more elegant ring box. If you prefer to have all prices removed from any included receipts, please select the gift wrapping option at checkout. Please note that this option is available only for domestic orders due to international customs requirements.

We can issue an appraisal that you may submit to your insurance company. Please contact us for details.

We often release new One-of-a-Kind pieces- please check our new arrivals page. The best way to find out about any of our new designs is to subscribe to our newsletter.

You may return them, provided they were an in-stock item at the time of purchase, in accordance with our Return Policy. We encourage you to review the product descriptions carefully before making a purchase, as they contain detailed information to help guide your decision.

We do offer ring resizing for a fee; however, some of our designs are not resizable due to the unique materials or structure. Please refer to the product descriptions to see if resizing is an option for your specific ring. Prices vary depending on the style and the size adjustment needed. For more details, feel free to contact us. Please note: if you take your ring to a local jeweler for resizing without consulting us, we cannot be responsible for any potential deformation or discoloration.

We’re sorry to hear about the damage! Please visit our After Purchase page and refer to the Repair Service section for details on how we can assist you with repairs.

Our return/exchange policy only applies to items that were purchased directly through us. Please contact the store you purchased your item from and work with them accordingly.

Please refer to our Product Care section on our After Purchase page.

If the ring was an in-stock item, it may be eligible for return, provided you contact us within 5 days of receiving it. Please reach out to us for a Return Authorization number and further instructions. However, if it was an out-of-stock item, it was a special order made just for you and is non-returnable and non-exchangeable, as stated in our Return Policy. In this case, we can check if the ring can be resized—please contact us with your purchase details for further assistance.