FAQs

All orders must be placed through our website.

In-stock items will be shipped within 1-2 business days. Waiting time estimates for out-of-stock items (and sizes) are listed on each product page. Please note that shipping times may vary, and depend on your location and the shipment method selected at checkout.

Lead time is the time we need for production only, and it does not include time for shipping. Please make sure to select an appropriate shipping option at checkout.

That depends on your order. Please contact us if you have a set date and we will see what we can do – but it is always better to plan ahead.

We will happily welcome you to our showroom for pick up. Please contact us to set up an appointment. Hours are limited and must be coordinated in advance.

We occasionally hold sales and promotions. They will be announced by our newsletter and also posted here. Please make sure to subscribe to our newsletter so you do not miss any opportunities.

Yes! You can find more information here.

We use various sizes and colors of diamonds and they each have different origins. Please contact us with your question and the exact item number for more detailed information. We only use conflict-free diamonds for all of our pieces, however, please note that we are unable to verify their country of origin.

While most jewelers put rhodium plating over White Gold to make it look whiter, we like to keep the original color of the natural Gold. Therefore, it appears rather creamy yellowish or grayish than purely white. This gives it a natural and unique look, and this is what we – and many of our customers – love about it. With that being said, you would also not have to re-plate it as you would with most White Gold jewelry from other stores.

The difference is the percentage of gold. 14K has a lower concentration of gold than 18K, therefore it is less expensive. Due to the addition of other metal alloys, 14K is considered stronger, whereas as pure gold is rather soft.

This is a very common question as we have many clients outside of New York City who are unable to be sized in person. As sizing ranges across the industry and is not universally standardized, we usually recommend one of two options as the best alternatives to being sized by our team:

1. Visiting a local jeweler - to note, we strongly recommend being sized with a ring sizer of similar dimensions (width & thickness) to ensure that you are not incorrectly measured.

2. Purchasing metal sizers online and sizing yourself at home. This option will allow for you to wear the ring over a few days & in different environments to make sure you like the fit best. Once you find your favorite, mail us the ring sizer and we will confirm its size with our mandrel. We advise against rubber or plastic sizers as these can warp/shift and make the reading less accurate for our team.

The age old question! Though there are many tricks and hacks we’ve seen come through our door for secretly finding your partner’s finger size, sometimes the best option is to find the perfect size after popping the question. This is a special piece for a lifetime and it is important for the wearer to feel comfortable in the size they like best. We may recommend sticking to a resizable style, or ordering an in stock/exchangeable piece that is then professionally sized afterwards.

So long as you are 100% confident that this is the right finger and hand, then we certainly can. If you are not positive, then we usually advise against this or we recommend selecting a resizable ring that can be adjusted later on. It is important to note that hands are not the same size and one is usually larger than the other. In addition, should the ring be very wide and the style you want more slim, the ring may be made too large/small for your partner.

Sizing is a very tricky science and is very subjective to the wearer. In addition, sizing is not universal and can vary slightly from maker to maker. This is due to the ring mandrel (sizing tool) used by studios. For the most accurate measurement, it is usually best to visit us in person as we know our styles and fits best.

We always recommend wearing a ring for a few seasons to make sure that you do not resize too big/small too quickly. As our hands can change slightly throughout the year, you may notice this difference and it will help you decide how much of an alteration you really need.

Please check out a ring size conversion site like this one.

Sorry, we are not doing any remodeling or resetting at the moment.

We have already given you countless choices! Feel free to be creative when choosing the right style, color, and stone, but please do not ask us to change the design. Everything we carry and create was thoughtfully designed by Satomi Kawakita, herself, down to the last tiny detail, and what you are looking at is the absolute final design.

No, we are not currently accepting any custom work requests.

Our apologies, but you cannot. We sell complete pieces only.

Yes, we offer engraving services for our items as long as it is technically possible (some pieces are just too small). Please see the engraving service page for more details.

Yes. All pieces are carefully handcrafted by Satomi and her team in her studio in the heart of New York’s TriBeCa neighborhood. There will be slight variations in some items because of their handmade nature and we appreciate those who value our craftsmanship, devotion, and commitment to every single piece created in our studio.

Our NYC showroom is open for those who would like to see our collection – we have our entire collection here including pieces that may be unavailable at your local retailer. Please make an appointment through this page.

Unfortunately, that means it is not for sale anymore. These pieces have either sold out or are now discontinued. Our apologies for any inconvenience, but there are many other beautiful pieces available, and moreover, new pieces are constantly being designed!

Given that our sales office and production studio share the same space, making phone calls can be challenging during studio hours due to the delightful clamor of crafting our exquisite pieces. To ensure swift responses, we kindly recommend reaching out via our contact form. Furthermore, we have a strong preference for email communication, as it helps us minimize the potential for misinterpretations or misunderstandings. Your understanding and cooperation in this matter are greatly appreciated!

All of our products are perfectly presented in a beautiful paper jewelry box whether it is a gift or not. If you are looking for something nicer for your special occasion, there is an option to upgrade the ring box. If you would like us to remove all prices from any included receipts, please select the gift wrapping option at checkout – please note, however, this option is only valid for domestic customers due to international Customs requirements.

We can issue an appraisal that you may submit to your insurance company. Please contact us for details.

We release new One-of-a-Kind pieces occasionally. Please check our new items page. The best way to find out about any of our new designs is to register your e-mail address for our newsletter, so you do not miss these unique items when they become available.

Sure – but you can only return them if they were an in-stock item to begin with, as per our Return Policy. Please read the product descriptions for in-stock status before you purchase an item. These descriptions contain as detailed of an explanation as possible.

A ring sizing service is available with a fee and shipping costs, but some of our rings are not resizable because of their unique design and materials. Please check our product descriptions to find out for which items resizing is applicable for. Prices vary depending on which style and how big or small the correction is. For further information, please contact us. Please note: we are not responsible for any deformation or discoloration of your jewelry if you happen to take it to a local jeweler for resizing, without consulting us in advance.

Please visit the After Purchase page for our Repair Service section.

Our return/exchange policy only applies to items that were purchased directly through us. Please contact the store you purchased your item from and work with them accordingly.

Please refer to our Product Care section on our After Purchase page.

If the ring your husband bought was an in-stock item, it can be returned – so long as we are contacted within 5 days of the item’s receipt – so please contact us to receive a Return Authorization number and further instructions. However, if it was an out-of-stock item, that means it was a special order made especially for you and is non-returnable/non-exchangeable, per our Return Policy. We will check if the ring can be resized, so please contact us with your purchase record in this instance.