Return Policy

We will gladly accept returns on any item (except items which are final sale) that is in its original condition.
All special/customized orders (including non-stocked size orders) are final sale.

For all return requests for orders placed on or after Friday, November 18th through Friday, December 23rd, please contact us by email prior to Tuesday, January 3rd and we will issue a Return Authorization Number (RA#). We do not accept any return or exchange request by phone. We require that all merchandise be shipped within 5 days from the date your RA# was issued. If RA requests or returned merchandise falls outside the above timeframes, your return will not be accepted. Please note that item(s) returned without an RA# and this Merchandise Returns Claim Form will not be accepted. Item(s) will be returned at your expense.

Return Instructions: 

  1. Email us at contact@satomikawakita.com before Tuesday, January 3rd. Please include the order number, style number and the reason for your return.
  2. Once your return is authorized, you will receive an RA# and the return address.
  3. Fill out and detach the bottom portion of this form and include in your return package.
  4. Ship the package within 5 days from the date we issue the RA#.
  5. All returns must be delivered by a major delivery service (i.e. FedEx, UPS, USPS, etc.) with tracking capabilities. Please email us the tracking # at contact@satomikawakita.com.
  6. Upon acceptance of returned merchandise, we will issue your store credit or refund within 3 business days, at which time you will be notified by email. Please note that credit/refund is calculated based on the merchandise value only (shipping fees are not credited). Store credit is valid for 1 year.

We reserve the right to reject any returns or exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit or refund will not be granted. For any questions or concerns regarding the return process, please email us at contact@satomikawakita.com.