We want to make sure you are happy with your purchase or gift! We gladly accept returns within our window as outlined below (except items which are final sale). Items must be in the original condition and packaging. Please follow the instructions below for all return requests.
For all return requests for orders placed on or after Friday, November 22nd through Monday, January 6th, please contact us and we will issue a Return Authorization Number (RA#). We do not accept any return or exchange request by phone. We require that all merchandise be shipped within 5 days from the date your RA# was issued. If RA requests or returned merchandise falls outside the above time frames, your return will not be accepted. Please note that item(s) returned without an RA# and this Merchandise Returns Claim Form will not be accepted. Item(s) will be returned at your expense. Any entry fees or customs taxation that could be associated with returning the item(s) will be incurred by you and not Satomi Kawakita Jewelry.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted. For any questions or concerns regarding the return process, please contact us.
Return Instructions:
1. Contact us within 5 days of receiving your order. Please include the order number, style number and the reason for your return.
2. Once your return is authorized, you will receive an RA# and the return address.
3. Fill out and detach the bottom portion of Merchandise Returns Claim Form and include in your return package.
4. Ship the package within 5 days from the date we issue the RA#.
5. All returns must be delivered by a major delivery service (i.e. FedEx, UPS, USPS, etc.) with tracking capabilities. Please email us the tracking number.
6. Upon acceptance of returned merchandise, we will issue your refund or store credit within 3 business days, at which time you will be notified by email. Please note that the refund or credit is calculated based on the merchandise value only (shipping fees are not credited). Store credit is valid for 3 months after it is issued.
Please note: All special/customized orders (including non-stocked size orders) are final sale and are not eligible for a refund or exchange. If RA requests or returned merchandise fall outside the above timeframes, your return will not be accepted. Item(s) returned without an RA# and Merchandise Returns Claim Form will not be accepted. Item(s) will be returned at your expense and we are not able to cover lost, stolen or missing packages so we recommend that you send it insured. Any entry fees or customs taxation that could be associated with returning the item(s) will be incurred by you and not Satomi Kawakita Jewelry.
We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the refund or store credit will not be granted. For any questions or concerns regarding the return process, please contact us.
For any item needing to travel Internationally for a return or repair that was originally picked up or delivered in the United States, please note that duties and taxes will be required for entrance into the United States and will not be the responsibility of Satomi Kawakita Jewelry.