After Purchase

Product Care

Every piece of Satomi Kawakita Jewelry is thoughtfully designed and delicately handcrafted. Follow these simple guidelines to ensure your jewelry will always stay beautiful.

Apply all beauty products, such as perfume, hairspray or deodorant, before putting on your jewelry.  Jewelry should be removed prior to swimming or doing household chores which involve the use of abrasive cleaners or chemicals.

Silver:  Wipe your jewelry gently with a soft cloth after you have worn it.  Storing silver jewelry in a Ziploc bag limits the tarnishing process.  If you would like to restore your jewelry’s lustrous finish, a soft brush (such as a toothbrush) and a mild detergent will easily and swiftly remove any signs of tarnish. Then rinse the piece and set it on a paper towel to dry. You can also use a silver polishing cloth, which is available from most jewelers. Silver dipping solutions are also helpful for detailed pieces.  Please avoid wearing your jewelry in natural hot springs, as silver tarnishes a great deal when exposed to salty air and products containing sulfur.  (For Oxidized Silver: Excessive cleaning may remove its finish.  Please avoid ultrasonic cleaning or any form of liquid cleaning.)

Gold and Platinum:  Wipe your jewelry gently with a soft cloth after you have worn it and store it in a cool, dry place.  We recommend a professional ultrasonic cleaning service at your local jeweler for a much deeper cleaning.  (For Black Rhodium Gold:  Please avoid ultrasonic cleaning or any form of liquid cleaning solution.)

Diamonds and Other Gemstones: Wipe your jewelry gently with a soft cloth after you have worn it.  Do not store your diamond jewelry next to other jewelry pieces as this may lead to unsightly scratches. We recommend a professional ultrasonic cleaning service at your local jeweler for a much deeper cleaning.  (For Pearls:  Please avoid ultrasonic cleaning or any form of liquid cleaning solution.)

Should you require any further assistance, do not hesitate to contact us.  We will be happy to answer any of your queries.

 

Repair Service

Satomi Kawakita Jewelry is committed to providing reliable, quality and trustworthy expertise with every purchase of jewelry.  We guarantee an absolutely free repair service for one (1) year from the date of your purchase. This applies to normal wear-and-tear and all manufacturing defects. 

To request a repair, please contact us before returning the item.  Once a repair is authorized, further instructions will be emailed to you.  Repair costs and times may vary for damages caused by an accident or a customer’s carelessness.  Repairs without prior authorization may be declined, and we are not responsible for any lost parts. Ring resizing is not included in the repair service.   

 

Ring Resizing

The ring resizing service is available with a fee and a shipping cost, but only for a ring which was purchased directly from Satomi Kawakita Jewelry. Please note that this service is dependent on the ring’s design and how big or small it can become. Additionally, some of our rings are not resizable because of their unique design and the materials they are made from. Please contact us for further information with regards to this, as well.