We will gladly accept returns on any item (except items which are final sale) that is in its original condition for a refund to the original form of payment or store credit.
All special/customized orders (including non-stocked size orders) and sale items are final sale.
For all return requests, please contact us within 5 days of receiving your order and we will issue a Return Authorization Number (RA#).
We do not accept any return/exchange request over the phone. We require that all merchandise be shipped within 5 days from the date your RA# was issued. If RA requests or returned merchandise falls outside the above timeframes, your return will not be accepted. Please note that item(s) returned without an RA# and Merchandise Returns Claim Form will not be accepted. Item(s) will be returned at your expense. Any entry fees or customs taxation that could be associated with returning the item(s) will be incurred by you and not Satomi Kawakita Jewelry.
1. Contact us within 5 days of receiving your order. Please include the order number, style number and the reason for your return.
2. Once your return is authorized, you will receive an RA# and the return address.
3. Fill out and detach the bottom portion of Merchandise Returns Claim Form and include in your return package.
4. Ship the package within 5 days from the date we issue the RA#.
5. All returns must be delivered by a major delivery service (i.e. FedEx, UPS, USPS, etc.) with tracking capabilities. Please email us the tracking #.
6. Upon acceptance of returned merchandise, we will issue your refund or store credit within 3 business days, at which time you will be notified by email. Please note that the refund or credit is calculated based on the merchandise value only (shipping fees are not credited). Store credit is valid for 1 year.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the refund or store credit will not be granted. For any questions or concerns regarding the return process, please contact us.